Unused Medicine - For further information please see item number 16 at menu on right.
The practice operates a strict policy of confidentiality in relation to information held on patients. However, certain information is shared with other NHS bodies as appropriate for the continued well being of the patient.
We use computers in the practice to help with prescriptions and records. The information on computer is completely confidential and we comply with the obligation of the Data Protection Act.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: firstname.lastname@example.orgWrite: Millbank Tower, Millbank, London SW1P 4QP.
Stockwell Group Practice Complaints Procedure Protocol
We try to provide the best care we can for all our patients. Occasionally patients react to stressful situations with anger and we try to be as understanding as possible. However, if patients become physically or verbally abusive we reserve the right to remove them from our list.
SGP Policy For Removal From List
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